Customer Satisfaction Surveys
In our ‘Organisational Scaffolding’ series – ‘What can businesses do in this time of Covid-19 to build capacity for future growth’ – we look at Customer Satisfaction Surveys and how you can better understand your customers’ experience.
Read MoreCustomer Satisfaction in Industrial Manufacturing Business
People At Their Best conducted a best practice Customer Satisfaction Survey for a client in the industrial manufacturing industry. The People At Their Best methodology allowed the client to really understand their customers. What’s important is to measure ‘customer behaviour’ & discover what drives the ‘customer experience’. f Unfortunately most surveys measure ‘intention’ and ‘recommendations’ […]
Read MorePeople At Their Best – Services In A Time of Crisis
Leadership In Difficult Times
THE WORLD is gripped by an invisible killer and life as we know it is falling apart. In such a time, what we believe about ourselves, our situation, our neighbours, our community and our world will drive our actions and our ability to fight this existential threat — our attitudes and opinions about the world and each other will […]
Read MoreGoing Remote: Manage a distributed workforce to maximise productivity
Right now, many businesses, schools and other organisations are sending workers home to work remotely to slow the spread of COVID-19. Although flexible work arrangements have been around for a while now, we have never seen people working from home on this scale. Our friends at Herrmann International have run their whole business remotely since […]
Read MoreAbundance Leadership
March 2020 – the world is in the grip of the Carona Virus In a time of crisis we need to remember that an abundance mindset is more helpful This is a time for virtuous leadership Follow the link: Abundance Leadership Final
Read MoreGrowth Mindset V. Fixed Mindset
Every week I come back to this image – it aligns with our m.o. that ‘learning is more important than knowing’ and we ‘operate to learn’ – I hope you find something to take from it too. Dom
Read MoreTechnology is an Assault on Empathy
In this video, Sherry Turkle, author Reclaiming the Conversation, describes our present reality as one where, “we would rather text than talk” https://youtu.be/oeT3s7vts80 Worse still, Turkle has found: 89% of people surveyed took out a smartphone during their most recent interactions with others and of those, 82% said that the quality of their discussion suffered […]
Read MoreBecome a Great Leader
Organisations over-invest in setting strategy and goals and under-invest in defining purpose and the behaviours required to deliver on that purpose – what we call performance signatures And yet these two domains (Purpose and Behaviours) are the foundation of high performance because they create meaning and drive action The key activity of any leader ought […]
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