Are you doing enough to create great customer experiences? Our colleague Peter Barraket has lifted the bar on what a great experience looks like and built a check list that allows you to audit how well you are doing.   Click on the image below and identify ways that you can create a more meaningful […]

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Dear Friends and Colleagues, The first law of thermodynamics states that energy is constant; that energy can be transformed from one form to another, but can be neither created nor destroyed – the total energy that exits is constant. I have been thinking about this a lot lately.  More and more of us appear to […]

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The successful organisation of the future will be staffed by employees adept at collaboration, communication, empathy and cognitive flexibility – they will be emotionally intelligent and resilient.  In an uber competitive, technologically automated future, the successful workforce will be highly aligned, engaged, agile, inclusive and at its core, able to leverage diverse thinking and collective […]

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Senior Associate, Peter Barraket has put together thoughts and ideas on how we might all re-frame our relationship to Business Development. In this paper, Peter notes that as we develop into more senior roles in an organisation, Business Development (BD) becomes an increasingly normal part of those roles.  And just as it is increasingly important […]

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In October 2018, People At Their Best conducted research into the state of Australian leadership.  Our aim was to understand four things: 1.The leadership challenges that leaders are facing 2.The areas leaders feel capable and confident about 3.The areas leaders feel they need to develop 4.What leaders are worrying about Twelve different industry categories are […]

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Recently, Gavin MacLaren, the CEO of Corrs Chambers Westgarth, said that the Firm would end daily billable hours targets and offer staff an additional week’s annual leave. Both initiatives are about enhancing productivity rather than managing employee time, about allowing staff to determine their work patterns. “Ultimately, a supportive culture generates a diverse, engaged and high […]

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Our clients are desperate to build high performance cultures.  Unfortunately, most efforts to do so only cause division and anxiety.  The reality is that teams cannot flourish if they do not feel safe. Daniel Coyle knows the secrets to building a great culture and has outlined his findings in The Culture Code – The Secrets […]

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In future, learning will be more important than knowing and because of this, organisations will compete on their speed of learning, that is, how quickly they can understand what customers value and use these insights as in input to design meaningful experiences for the customer. An organisation’s success will depend on its ability to create […]

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