Many years ago we moved away from running sales training and started conversations about how professional services firms can create value for their clients – below is the People At Their Best model we use to describe our client-centric, value-creation methodology. There are 4 monetary markers that prove we were on the right track: 1. […]

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Despite so many leaders, claiming that their people don’t want performance feedback, we have conducted interviews with 1000s of employees which show the opposite. Our anecdotal evidence, consistently finds that employees want more feedback and that a lack of feedback is unequivocally bad for performance; that people can’t improve in a vacuum – this, of […]

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Employee disengagement costs the world $8.8 trillion in lost productivity, equal to 9% of global GDP. Yet, most employees are expressing a sense of resignation or even apathy, most simply accept that morale is getting worse. But it doesn’t have to be this way – the role of leadership is to create an engaged, inclusive […]

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A special shout-out to Bree for the fantastic coaching she provides our clients. Here is a recent unsolicited testimonial from a client at CBHS Health Fund Limited. I also wanted to thank Lorensz at CBHS for our enduring and valuable partnership. “Hi Bree,OMG where do I begin.It was an honour and privilege to have the […]

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All organisations now compete on customer experience – understanding ‘behaviour’ and not just ‘intention’ sets our customer surveys apart from the competition. Well done to the team at Flavour Creations – Outstanding results for an outstanding company. Click on the link to see the headline results for Flavour Creations, who commissioned us to run their […]

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Recently, I was asked how I would feel about being a ‘facilitator’ rather than the subject matter expert, how I would feel about standing in the background rather than in front of the audience and providing the latest thought leadership. I wondered for a moment and then said, “The mission of People At Their Best, […]

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The failure of financial institutions has put many people on edge and Governments grappling to understand what it all means – here are some diverse and alternative views from around the world (including mine), captured in the wonderful STORM publication

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https://hbr.org/2022/07/the-c-suite-skills-that-matter-most An important piece of research, finding that assessing and developing ‘social’ skills is more relevant today for C-suite executives than traditional domains of technical skills and experience. This validates what we have known for years but I really wish we could shift away from describing such social skills as ‘soft’.We use the term interpersonal […]

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Dear Friends and Colleagues, With only one day of summmer left, I am genuinely shocked at how quickly 2023 is flying by.  What a unique time we are in; most people I have spoken with have noted that their businesses have had a quiet start to the year and yet time seems to be sped […]

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