A shout out to Benjamin Palmer and the team at Genos International – following their international conference, they have surfaced some very important developments in the world of workplace performance:

The need for emotional intelligence has never been more important, after years of rapidly changing work environments, high levels of stress, burnout, and weakened interpersonal skills. In this context, EI plays a key role in navigating these challenges and shaping a healthier, more connected workplace culture.

The urgent need to build interpersonal and leadership skills as companies seek to recapture workforce and customer connection and engagement, which quickly decayed over the past few years.

As we look to 2025 and beyond, developing soft skills will once again take centre stage with an increased focus on training the younger workforce to build their EI skills. Not only is it crucial for their success but will increase their ability to navigate times of uncertainty.

The importance of measuring emotional intelligence during the recruitment process. Assessing candidates’ EI during interviews and onboarding can ensure that new hires contribute positively to an organisation’s culture.

Wellbeing and resilience are critical to sustaining long term productivity and growth – as we continue to say, resilience isn’t a nice to have, it is a leading indicator of workplace productivity.