Next month, People At Their Best will conduct its 50th large-scale engagement survey.
 
To our clients who have trusted us over the past 10-years, we would like to say, ‘Thank You’
 
Whether we are talking about employee engagement or customer satisfaction, what we have found is those organisation who look after their employees and their customers, enjoy significantly better performance metrics. 
 
Strong employee engagement matters – it is a leading indicator of productivity. This is because engaged employees:
*Speak positively about their organisation – they have a psychological connection with the business
*Are 87% less likely to leave their organisation – they have an emotional commitment to the business
*Perform 20% better in their roles – they demonstrate greater discretionary effort and constantly look for ways to do their jobs better
 
Strong customer satisfaction matters – smart organisations focus on delivering a better customer experience. Do this well and the payoff is profound:
*Greater spend or yield per purchase
*Greater stickiness or loyalty
*More word of mouth referrals
*Repeat purchase behaviour
The bottom line – most people are willing to spend more with companies they believe provide excellent customer service
 
If you want to understand your employees or your customers, forget surveys that measure ‘intention’ & ‘recommendations’ – what matters is ‘behaviour’ and uncovering the drivers of ‘experience’
 
People At Their Best surveys elicit deep insights that help you understand what customers and employees value and what drives their behaviour; to help you better understand what makes them tick
 
Talk to us about how we can help you measure, drive and leverage engagement.